Services
PHAROS Mission Critical Solutions provides your operation with the necessary services and products to improve efficiency and effectiveness, identify and mitigate risks, and search for gaps and implement the proper steps to fill them. We do so in areas of your business or organization related to operations, management, leadership, and technology.
We cover the full spectrum from day-to-day, routine operations through minor disruptions, major crises, and back again. Your organization’s ability to predict and seamlessly move across this operational spectrum can often make the difference between survival and success or failure.
PHAROS provides the following services for small to large organizations in a wide range of industries:
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Operational Improvements
Let PHAROS subject matter experts help you refine operations to achieve maximum efficiency and effectiveness. Our methods and data-driven approaches drive for lean operations, eliminating waste and delay. We work with your teams to ensure processes are optimally suited to deliver successful outcomes for your bottom-line and customer satisfaction. When and where it makes sense, we also assist in automation and integrated data solutions to enhance your operational sustainability.
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Mission Critical Analyses
PHAROS uncovers vulnerabilities in your entire operation’s structure and processes that sub-optimize daily performance and could have a devastating impact on your bottom-line during a crisis. We plan with you, ensuring maximum daily efficiency and long-term, tailored survival needs, reducing the likelihood and impacts of harmful mission critical failures. We assure your operation functions are aligned for success.
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Design and Development of Operations Centers
PHAROS is your one-stop-shop for operations centers. Whether a large space for a staff of hundreds, or a small facility for only a handful, our design and development team can create the optimal, secure operations / command / emergency center for your distinct requirements. Our designs accelerate your ability to fuse information, collaborate, make better-informed decisions, and enable oversight of your sensitive assets. We partner with experienced firms who custom-build operations centers, and project-manage your development efforts as needed. Our team is unique. We have experience in design; construction and management; and decades of extensive leadership roles in running numerous operations / emergency centers at global, regional and local levels. We combine all three talents to bring you the best solutions!
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Knowledge Management / Decision Support Technologies
Our Optima Design Solutions provide decision support through unique data fusion and greater knowledge management. We leverage existing internal and external data sources to enhance situational awareness, speed, and effectiveness of decisions by both front-line teams and senior leaders. Optima quickly alerts you to cascading implications of changes in your operations. Enabled by Optima, you will make faster and better decisions, mitigate risks, reduce errors, and deliver better support for your enterprise and customers.
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Business Continuity and Resiliency Planning
When considering Business Continuity, many organizations think of it as primarily an information technology (IT)-related issue. At PHAROS, our philosophy is that Business Continuity should be a broad approach encompassing several functions and elements such as: risk identification and mitigation; emergency / crisis management; disaster recovery; and business resumption planning. PHAROS identifies comprehensive risk factors, developing plans necessary for your team to better manage challenges as they arise. The resulting plans increase operational flexibility, reduce severity of event escalation, and posture you to minimize damage to the bottom-line should disaster strike. Business Continuity is no longer a luxury, but a necessity for business survival.
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Crisis Management & Crisis Media Management Planning
Modern, 24/7 news cycles and social media have dramatically re-cast the information environment. Everyone with a cell phone is now a local reporter with instantaneous global reach. These realities require planning, preparation, and savvy for an organization to be prepared before a crisis strikes. Don’t add undue risk to your brand and reputation in this area. Let PHAROS assist you in thoughtful planning to address these challenges before the crisis erupts. We have experienced practitioners from both the media and business public relations spheres to guide you.
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Training & Drills
PHAROS’ experienced practitioners facilitate a full range of training and drill options from simply supporting your team for internally led events to providing full, turn-key solutions. In addition to supporting operations / continuity plans we helped you develop, we work with pre-existing training plans as well. Training and drill practice, whether tabletop seminars, functional exercises or full-scale rehearsals, will ensure your team is prepared. Let us help you reduce reaction time, optimize response, and continue efficient operations through training today.
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Investigations & Expert Witness Support
In mission critical operations, sometimes the best learning results from previous incidents and near-miss events. Complete investigations, analysis, and feedback are frequently required by regulators and provide invaluable answers for future risk mitigation. PHAROS’ network has a number of skilled investigators across multiple industry sectors who also provide expert witness support in litigation. If you need an objective, thorough, and independent third-party review of an incident, contact us today for assistance.
Reduce Risks and Inefficiencies and Fill the Gaps with PHAROS Mission Critical Solutions Today
You likely know there are areas of your daily business operations that could have both efficiency and effectiveness improved. Did you also know studies show more than 40% of businesses that suffer significant crisis and operational impacts immediately fail and never resume operations? Of those that manage to resume, an even higher number are so weakened, they permanently close within one to three years following the crisis.
How much longer are you willing to live with inefficiencies and risk to your success and survival? Call us today at 202-826-9797 to learn more about how partnering with PHAROS can strengthen your organization and set you on a trajectory for future success. We do whatever it takes to posture you for both survival and success.